Last Updated: 17th February 2025.

Welcome to CustomScopes. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect

• We may collect and process the following types of personal data:
• Personal Information: Name, email address, phone number, billing details, and other relevant contact details provided during account registration or inquiries.
• Account Information: Username, password, and any other details provided for account management.
• Payment Information: If applicable, we may collect billing addresses and payment details; however, all financial transactions are processed securely through third-party payment providers.
• Technical Information: IP address, browser type, operating system, and other information related to your use of our website and services.
• Communication Data: Correspondence through emails, support requests, or other means of communication with us.

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and improve our services.
• Process transactions and payments.
• Respond to inquiries and provide customer support.
• Send important updates regarding service changes, security notices, or policy updates.
• Prevent fraudulent activities and ensure security.
• Analyse usage trends and enhance user experience. 

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share data in the following circumstances:

• Service Providers: We may engage third-party service providers to help operate our business, such as payment processors, hosting providers, or analytics services.
• Legal Compliance: If required by law or in response to legal proceedings, we may disclose necessary information.
• Business Transfers: In the event of a merger, sale, or asset transfer, customer data may be included as part of the transaction.

4. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet can be guaranteed as 100% secure, and you acknowledge that you share your data at your own risk. 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyse website performance. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website. 

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Object to processing or request restrictions on the use of your data.
• Request data portability where applicable.
• Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at jgraham@customscopes.co.uk.

7. Retention of Data

We retain personal information as long as necessary for legal, operational, or regulatory requirements. When no longer needed, data will be securely deleted or anonymised.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before providing any personal data. 

9. Updates to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated through our website or direct notifications. 

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

customScopes

Email: jgraham@customscopes.co.uk

Website: www.customscopes.co.uk